Returns, minus the runaround.

Changing your mind

For most goods bought online, UK consumers may cancel without giving a reason by telling us within 14 days after receiving the goods. After telling us, you normally have a further 14 days to send them back. Legal exceptions may apply to certain goods; any relevant exception will be explained before purchase.

Starting a return

1. Contact us or use the details on the order confirmation, and include the order number and item being returned.
2. Wait for the correct return address and packing instructions; do not send a parcel to a café, event or registered address unless we confirm it.
3. Pack the item securely and keep proof of sending until the return is complete.

Never include or send full card details when discussing a return.

Condition of returned goods

You may inspect and try on an item as you reasonably would in a shop. Please return it with its original packaging and labels where possible. We may reduce a refund only where the item’s value has been diminished by handling beyond what was necessary to establish its nature, characteristics and fit, and only where the law permits.

Return postage

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged on arrival, not as described or we sent the wrong item, we will cover reasonable return costs or arrange another suitable method.

Faulty or incorrect items

Your statutory rights are not affected. If goods are faulty, not as described or not fit for their intended purpose, contact us promptly with the order number and useful photographs. Depending on the circumstances and your legal rights, the remedy may be a refund, repair or replacement.

Refund timing and method

Where the statutory cancellation right applies, we will refund eligible payments, including the basic outbound delivery charge where one applied. We will make the refund no later than 14 days after receiving the returned goods or acceptable evidence that they were sent back, and may withhold it until then. Refunds are made to the original Square payment method; your bank or card provider may take additional time to display them.

Exchanges and cancellation before collection or dispatch

We do not offer a separate exchange service or an extended voluntary returns window. This does not affect your statutory rights. If you want to cancel before collection or before made-to-order clothing is dispatched, contact us immediately with the Square order number. We will stop preparation or production where we can and arrange any refund due to the original payment method.